Gwendolyn A. Maxey, MBA, BS E-Mail: Gwendolyn@GwendolynMaxey.com Website: http://www.gwendolynmaxey.com Qualifications and Objective: Management professional especially skilled at building effective, productive working relationships with clients and staff. Excellent leadership, organizational, strategic, and negotiation skills. Trained in analytical problem solving skills. Seeking position in Organizational Strategic Planning and Implementation. Quick learner with solid work ethic that finds satisfaction and pleasure in achieving work goals. Global awareness of business and politics from travel throughout North America, Europe, and Asia. Willing to relocate upon offer of employment. Work Experience and Accomplishments: Independent Consultant August 2002 – Present • Strategic Planning and Process Improvement and Implementation Specialist International RAM Associates Workstation Technician July 2005 – November 2005 • Department of Homeland Security US VISIT airport workstation technician aiding in the compliance of Department of Homeland Security US-VISIT exit requirements • Assist international visitors with the use of a biometric device that scans travel documents, fingerprints, and photo identification MI Developments, Inc. / Magna Entertainment Corp. (MEC) Community Liaison October 2003 – April 2005 Consultant Contract Position • Public Relations and Marketing participation in local government public hearings (written and oral presentations) to gain approval for multi-million dollar Entertainment and R & D development • Public Relations and Marketing representative for Magna Entertainment Corp. at civic, community, and government meetings and events and operated public relations center to gain and maintain community acceptance for proposed development • Recruited, trained, and supervised office and volunteer staff for political campaign leading to approval of election referendum by a 54% approval margin Gale Group/Thomson Learning Sr. Royalty Administrator (Manager), Copyright & Licensing April 2000 – February 2002 • Created Copyright & Licensing E-publishing royalty department for Gale Group World Headquarters • Project manager for payment of over $6,000,000.00 of royalties to over 2500 publishers on a quarterly and semi-annual schedule and instituted changes to improve royalty payment system • Achieved 84% on-time payments according to contractual deadlines within second quarter and 99% by fourth quarter • Improved returned and undeliverable payments by 16% in second quarter and to fewer than 2% by fourth quarter • Achieved goal of increasing customer service and satisfaction by establishing personal communication of at least twice per year with all clientele within first year Summit Academy Charter Schools Substitute Instructor January 2000 – April 2000 • Substitute Instructor assigned primarily to Summit Academy High School University of Phoenix – Michigan Campus Executive Administrator/Corporate Human Resource Generalist June 1996 – April 1999 • While pursuing Bachelor of Science Degree, managed local, regional, and corporate administration for VP/Director (Dean) of Michigan Campus • Coordinated and facilitated annual corporate executive summary and quarterly campus summary reports between academic affairs, student services, finance, and campus operations • Coordinated campus events, facility expansions, staff recruitment, faculty governance, and student administration • Campus corporate H.R. Liaison for over 400 staff and adjunct faculty William Tyndale College Assistant Director, Accelerated Degree Program June 1994 – December 1995 • Instituted marketing techniques to increase enrollment and profitability by increasing enrollment and student retention from 85 to 450 students in 18 months • Interviewed and evaluated incoming students, evaluated student transfer transcripts, conducted new student orientations, created and maintained block course schedule, assigned faculty and class schedules, received and delivered grade reports for registrars posting to transcripts and certified graduation requirements Novi / South Lyon Community School District Certified Vocational Education Instructor September 1990 – May 1992 • Instructed adult students in Marketing class with focus on Travel and Tourism industry • Arranged internships and job placement with airlines, travel agencies and hotels for students completing course • 55 students placed for internships, 2 students hired as flight attendants, • 6 students hired by travel agencies, 17 students hired by various hotels, • 1 student hired as concierge at major hotel American Airlines, Inc. Airport Operations Agent/Relief Supervisor May 1966 – January 1983 • Passenger service, reservations, airport ticket counter, departure processing, baggage service and VIP (Admirals Club) lounge. • Assisted in training new agents • Relief Customer Service supervisor overseeing daily operations of shift and staff while maintaining customer satisfaction and troubleshooting customer needs and concerns Education: 2002 Davenport University – Dearborn, Michigan GPA: 3.73 / 4.0 • Master of Business Administration (M.B.A.), Strategic Management 1999 University of Phoenix – Michigan Campus GPA: 3.95 / 4.0 • Bachelor of Science (B.S.), Business Management – Graduated with Honors Computer Skills: Microsoft Word, Excel, PowerPoint, InfoPath, Project, Outlook; Internet Research Security Clearance: Department of Defense SF85P