Gwendolyn A. Maxey, MBA, BS

E-Mail: Gwendolyn@GwendolynMaxey.com

http://www.gwendolynmaxey.com

Qualifications and Objective:

Management professional and knowledgeable administrator especially skilled at building effective, productive working relationships with clients and staff. Excellent leadership, organizational, strategic, and negotiation skills. Trained in analytical problem solving skills. Seeking position in Organizational Strategic Planning and Implementation. Quick learner with solid work ethic that finds satisfaction and pleasure in achieving work goals. Global awareness of business and politics from travel throughout North America, Europe, and Asia. Willing to relocate upon offer of employment.

Strengths:

Communication: Possesses ability to: Communicate well through speaking, writing, and oral presentations; Act as liaison between different personality types; Comfortably and effectively communicate with management, staff, and clientele.
Leadership: Able to motivate teams and individual staff – background in strategic management provides wide range of interpersonal skills to encourage and instruct others.
Responsibility: Accustomed to being in positions of responsibility – self-motivated and willing to set goals and work to achieve them.
Organization: Uses time and resources effectively; Considers efficiency, planning, initiative, and accountability important.

Work Experience and Accomplishments:

      and photo identification

MI Developments, Inc. / Magna Entertainment Corp. (MEC)
Community Liaison                                                                                      October 2003 – April 2005
Consultant Contract Position
    - Public Relations and Marketing participation in local city council public hearings (written and oral

      presentations) in support of proposed multi-million dollar development of Thoroughbred Racing and

      Entertainment Center
    - Recruited, trained, and supervised office and volunteer staff for political campaign leading to approval of

      election referendum by a 54% approval margin
    - Organized "get out the vote" telephone bank
    - Organized delivery and set-up of campaign signage
    - Organized and supervised door-to-door voter information campaign
    - Election day precinct runner
    - Public Relations and Marketing representative at civic, community, and government meetings and

      events after gaining voter approval of planned project
    - Public Relations and Marketing representative responsible for establishing and maintaining mutual

      understanding, communication, and cooperation between MEC and local elected officials and residents

      for proposed project by operating Michigan Downs Information Center

Gale Group/Thomson Learning
Sr. Royalty Administrator (Manager), Copyright & Licensing                     April 2000 – February 2002
    - Created Copyright & Licensing E-publishing royalty department for Gale Group World Headquarters
    - Project manager for payment of over $6,000,000.00 of royalties to over 2500 publishers on a quarterly

      and semi-annual schedule
    - Improved returned and undeliverable payments by 16% in second quarter and to fewer than 2% by fourth

      quarter
    - Achieved 84% on-time payments according to contractual deadlines within second quarter and 99% by

      fourth quarter
    - Achieved goal of increasing customer service and satisfaction by establishing personal communication

      of at least twice per year to over 2500 clients within first year
    - Introduced changes to improve royalty payment system
    - Liaised between clients and account managers
    - Researched and resolved royalty discrepancies
    - Created royalty trend analysis reports and post mortem royalty payment reports

Summit Academy Charter Schools
Substitute Instructor                                                                                    January 2000 – April 2000
    - Substitute Instructor assigned primarily to Summit Academy High School

University of Phoenix – Michigan Campus
Executive Administrator/Corporate Human Resource Generalist                     June 1996 – April 1999
    - While pursuing Bachelor of Science Degree, managed local, regional, and corporate administration for

      VP/Director (Dean)
    - Coordinated and facilitated annual corporate executive summary and quarterly campus summary reports

      between academic affairs, student services, finance, and campus operations
    - Managed and organized Campus Grand Opening
    - Assisted in facility expansion for the Livonia Learning Center
    - Organized faculty governance and department chair meetings
    - Organized faculty assessment evaluations
    - Oversaw campus human resources administration for over 400 staff and faculty
    - Managed faculty and staff recruitment, assessments, employment advertising, resume screening, and

      initial phone interviews
    - Coordinated new hires, orientations, promotions, transfers, benefits, and training and development for

      full-time staff and adjunct faculty
    - Responsible for interviewing and hiring practices
    - Compensation and benefits liaison
    - Responsible for EEO, Title VII enforcement, FMLA, Organizational Behavior/Development, STD & LTD

      administration
    - Employee conflict and negotiation

William Tyndale College
Assistant Director, Accelerated Degree Program                                     June 1994 – December 1995
    - Part of four person project management team responsible for profit & loss, reorganization, marketing,

      and growth of department
    - Increased enrollment and student retention from 85 to 450 students in 18 months through improved

      marketing of program and facility
    - Instituted marketing initiatives to recruit students from major corporations, private sector, and high

      schools
    - Managed student records to comply with NCA (North Central Association of Colleges and Schools)

      accreditation policy
    - Interviewed and evaluated incoming students
    - Evaluated student transfer transcripts
    - Conducted new student orientations
    - Created and maintained block course schedule
    - Assigned faculty and class schedules
    - Received and delivered grade reports for registrars posting to transcripts
    - Certified graduation requirements

Novi / South Lyon Community School District
Certified Vocational Education Instructor                                                September 1990 – May 1992
    - Instructed adult students in marketing class with focus on Travel and Tourism industry
    - Responsible for course development and delivery
    - Arranged internships with airlines, travel agencies, and hotels
    - Placed 55 students for internships
    - 2 students hired as Flight Attendants with major airlines
    - 6 students hired by travel agencies
    - 17 students hired by various hotels
    - 1 student hired as concierge at major hotel

American Airlines, Inc.
Airport Operations Agent/Relief Supervisor                                                 May 1966 – January 1983
    - Passenger Service Agent at Detroit Metropolitan International Airport
          - Booking passenger reservations
          - Passenger ticketing at lobby airport ticket counter
          - Passenger departure processing at boarding gate
          - Passenger service agent in Baggage Service Area reporting and tracking lost or delayed luggage
          - Relief Hostess in VIP (Admirals Club) lounge
    - Assisted in training new passenger service ticket agents
    - Relief Passenger Service Supervisor at Airport Ticket Counter overseeing daily operations of shift and

      staff
    - Maintained customer satisfaction and troubleshooting of customer needs and concerns

Education:

2002      Davenport University – Dearborn, Michigan                                                GPA: 3.73 / 4.0
             Master of Business Administration (M.B.A.), Strategic Management

1999      University of Phoenix – Michigan Campus                                                 GPA: 3.95 / 4.0
             Bachelor of Science (B.S.), Business Management
                 - Graduated with Honors

Skills:

Microsoft Word, Excel, PowerPoint, InfoPath, Project, Outlook; Internet research

Security Clearance:

Department of Defense SF85P